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Top 5 Mistakes eBay Drop Ship Sellers Make

 

Too many sellers sabotage their own business by making mistakes that drive customers away. Whether the mistakes are made out of sheer laziness or naivety doesn’t matter; what does matter is that mistakes are costly.

To build a successful drop ship business on eBay, you need to take the time to learn how to sell the right way.

Use the following list to determine if you are self-sabotaging your business.

  1. Add a mile long list of rules to your auctions.

    No one wants to feel scolded when they are shopping. That just takes the fun out of it. You may have been burned in the past, but you can’t assume all buyers are out to get you. Most buyers are pleasant customers. Laundry lists of rules drive buyers away.

    What should you do?

    Whittle down your list to necessary points, such as payment, return, and shipping policies, to attract more buyers.
  2. Don’t respond to buyer questions.

    If you don’t take the time to answer a potential buyer’s question in a timely manner, someone else will – another seller. Think about it. How long are you willing to wait for an answer? We’re in the information age. Internet users are used to getting answers quickly. The longer you wait around to respond, the less likely the buyer is to bid. How many other sellers have the same item up for sale? Finding products online to purchase is not difficult.

    What should you do?

    Respond to all buyer questions and concerns as quickly as possible in a professional manner. Take your business seriously, if you want others to.
  3. Don’t let buyers know how to pay.

    Go ahead; say you take credit cards, and then don’t offer any explanation of how to pay when the auctions end. Buyers will figure it out, right? Who cares about the inconvenience and hassle this practice creates. Who wants convenience anyway? Everyone, especially buyers.

    What should you do?

    Accepting credit cards is great, but you need to let buyers know how to pay when the auction ends. As a seller, you may have credit card processing equipment at your home business. If you require customers to call you with their credit card information, then you need to state that in your listing. Make payment policies simple to close more sales.
  4. Say one thing, but do another.

    Who cares if you say that you ship within 24 hours and then wait a week to ship? No one will notice, right? You should be able to expect buyers to do their part right without delay, and not have the same rule apply to you. Sound reasonable? Think again.

    What should you do?

    Say what you mean and mean what you say. If you don’t want to, or can’t, ship within 24 hours, then don’t say that you will. Set expectations that you can live up to, if you want happy customers. It is better to under-promise and over-deliver, than it is to overpromise and under-deliver.
  5. Assumer buyers know essential product information.

    Who needs essential product information? Colors, sizes, measurements, scents, model numbers, and product condition are of no value, right? Wrong! Some information may seem obvious to you, but it might not be as obvious to buyers.

    What should you do?

    To avoid misunderstandings, upset buyers, and negative feedback, you should list all relevant product information. Don’t worry if the details seem redundant. Focus on clearly listing all important information, so buyers can make an informed decision.

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