Drop Shipping Best Practices

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Streamline the drop ship selling process with the following retail industry best practices.

Product Listing

Implement a few quick changes to your product listings to realize a dramatic boost in sales.

• Replace mediocre pictures with high-quality photos. Show different product angles and close-up views of all special features.
• Update product listings with accurate product details including size, color, model number, dimensions, condition, and any other important attributes.
• Write sales copy that shines. Show passion as well as knowledge about your drop ship products to entice bidders to become buyers. Let buyers know why they need your products.
• Price competitively to close more sales. Reducing profit margin often boosts sales more than enough to make up for the small reduction on each product. The key is to find the price point that returns a reasonable profit and closes more sales; this takes practice and patience, but is well worth the effort.
• Take advantage of eBay’s free promotions for sellers, such as free subtitles for books, music, movies, and video games.

Shipping

One of the benefits of drop shipping is that you don’t have to package and ship orders; however, collecting a customer’s payment and ordering their product in a timely manner is imperative.

Make a habit of emailing each customer with their tracking information as soon as you receive it. This simple practice increases customer satisfaction and reduces your workload by minimizing customer inquiries.

Customer Service

Offer customers nothing less than your best. Customers are the lifeblood of business; without them you wouldn’t have a business at all. Treat every customer with respect and assume the best.

Be a professional by responding to questions and concerns in a timely manner. Resolve problems quickly with a solution that benefits your customers as well as you. Keep in mind that consumers share both their positive experiences and their negative ones. Which ones do you want them to share about your business? Make every transaction a pleasant one to gain customer loyalty.