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eBay Sellers: Are You a Top Rated Seller or a Dishonest Dirtbag?

 
dropship eBayAs if eBay sellers didn’t already have it bad enough, the Illustrious Potentate and CEO of eBay, John Donahoe, infamous for his “disruptive changes” that have sent eBay stock and sales plummeting to record lows; has basically announced to the world that if an eBay seller isn’t a Top Rated Seller, he or she is a dishonest dirtbag---not to be trusted and certainly not to be bought from.

Here is an excerpt from Mr. Donahoe’s recent interview in USA Today:

Question:

“What can buyers on eBay do to protect themselves against counterfeits and fraud?”

Donahoe’s reply:

“Look for a top-rated seller. Every single transaction is rated on four criteria: Was the item as described; did it ship quickly; did it ship at an appropriate price; and was the seller cooperative. For every single transaction that seller does, the buyer rates them on those four criteria. If you go on to eBay and do a search on any page, you'll see a small number of sellers have received top-rated status. That means less than 1% of their buyers have ever rated them low. More and more buyers are buying from top-rated sellers.”

Now that’s a real shot in the arm for sellers who are already suffering from low sales due to the Best Match function that doesn’t work, and other eBay glitches such as the biggie right during the Christmas shopping season where buyers were completely unable to search, see items in eBay sellers’ stores or even look at other listings by the same seller.

Talk about a disastrous fiasco that cost sellers untold amounts of money!

But hey, this is about par for the course and what we’ve all come to expect from Mr. Donahoe’s disruptive changes.

In a classic case of adding insult to injury, eBay’s CEO has virtually announced to the entire world that if a seller doesn’t have the shiny gold badge icon that designates a Top Rated Seller…..you shouldn’t risk your money buying from them because they’re untrustworthy sleazeballs who will take your money and run, or rip you off in some other way.

The first problem with this is that---true to form---John Donahue doesn’t even know what the four criteria are in the Detailed Seller Ratings.

It doesn’t ask a buyer to rate how “cooperative” a seller was.

The seller is rated on communication.

Hardly the same thing, John. But again, par for the course and right in keeping with all of your other ill-informed gobbledy-gook.

Nor does eBay’s reigning monarch have his facts straight on the percentages involved in being a Top Rated Seller.

It is not “less than 1%” of buyers who have left low ratings for a seller. Instead, it is less than one-half of 1%. A whole other ballgame.

One-half of one percent.

Think about it.

If a small seller encounters more than two unreasonable buyers in a year, they are not a Top Rated Seller. Taking into consideration that a large percentage of apparently satisfied buyers don’t leave feedback at all, (in fact, historically around 60% fail to leave feedback) then a seller with approximately 700 sales in a 12 month period who has even three people leave a low rating in DSRs is probably not a Top Rated Seller.

Never mind that a seller has 100% positive feedback, no negatives or even a neutral. Never mind that a seller has DSR ratings of 4.9s and 5s on a scale of 1-5 with 5 being perfect. Never mind how many years a seller has been on eBay and how many thousands of satisfied buyers there have been.

If they are unlucky enough to run across merely three impossible-to-please buyers in a year, out of hundreds of top rated transactions; or three sellers in their same category using different buying IDs to knock out some competition by leaving low DSRs……or more than two buyers leave positive feedback but are confused about the Detailed Seller Ratings and think that a rating of 1-2 is GOOD, which does happen, then according to John Donahoe, they’re an untrustworthy dirtbag and buyers should avoid them like the plague.

How nice.

But wait, it gets worse!

A “Top Rated Seller” is referred to by eBay as TRS. If a seller is a TRS, he or she is a Top Rated Seller with a nice gold badge icon.

Now, the next level down, the one for sellers who don’t quite make the microscopic cut for Top Rated Seller, is called “Above Standard Seller.”

So, if you are a Top Rated Seller, you’re a TRS, and apparently, if you are an Above Standard Seller, you’re a………guess what…..

ASS.

Isn’t that enough to warm the cockles of an eBay seller’s heart? You might not fall into that unreasonably elite top tier to be a TRS, but if you’re an almost perfect, honest seller who gives great customer service, you can still be an ASS on eBay!

Wonderful! Once again, John Donahue throws eBay sellers under the bus.

Comments

I agree with you 100 percent. Ebay is being run into the ground by childish and juvenile management! I'm an 11 year Ebay seller with 100 percent feedback and DSR's of 5.0 across the board....yet, I'm NOT TRS because JD is looking at quantity of sales - NOT quality!!! His policies and decisions are making Ebay "dead man walking"!
Posted @ Friday, January 08, 2010 12:18 PM by Patricia013
I really liked the idea of being a TRS in the beginning but then two sellers didn't like my shipping charges and I lost the designation. I don't care about the TRS, I care about the 20% discount I get on final value fees. 
 
My shipping is fair, I charge what I pay. I don't mark it up at all but I get dinged by the buyers who think it is too high. I can't fix that. I could offer free shipping but that would cost me more in fees as eBay takes a percentage of the sale. 
 
I'll keep selling on eBay but this year I am doing more and more on other sites as well.
Posted @ Friday, January 08, 2010 2:04 PM by Kelley
Just more proof that we have to MOVE off of ebay . VOTE WITH YOUR FEET people. And don't tell me nowhere else has sales - myself and lots of others are managing to get sales from other venues, and I'll mention, ecrater,bonanzle, i-offer and now.... GOOGLE PRODUCT SEARCH where you can put your gco widget on each item and never have to deal with ebay or AMAZON again. (and don't think amazon is any better than eBay, it's NOT) 
 
 
 
Posted @ Friday, January 08, 2010 2:46 PM by Beth Cherkowsky
I don't understand what the big deal is about the outage before Thanksgiving. Ebay SAID, Sellers will be compensated. We sellers did great! I had 108 listings knocked out for a day and a half. Ebay compensated me 13 cents.
Posted @ Saturday, January 09, 2010 12:41 AM by J.G.
Wow J.G. You did good! They actually gave you a whole 13 cent refund?  
 
Might big of them, NOT! 
 
This is the same BS they pulled on everyone when Paypal went totally down. 
They made sure the media was all told there would be restitution but then later they privately told the people who lost big money that they made a mistake and sorry, no refunds are coming. 
 
I wonder if ebay's Board Of Directors know how swell of a job ebay does at screwing the sellers that ultimately pay the BOD's salaries?  
 
I'm not surprised in the least to read day after day that ebay is bleeding sellers by the thousands because of their unethical and immoral behavior.  
Posted @ Saturday, January 09, 2010 6:57 AM by Babe in the Woods
Seems as if ebay are hell bent on getting shot of the small to big sellers to make way for the New Internet Mall. 
In the meantime ebay will continue to milk the smaller sellers while giving them a 2nd rate service.
Posted @ Saturday, January 09, 2010 11:29 AM by feehike
eBay (aka “the eBafia”) is a criminal organization! They are “criminal facilitators” and, in most civilized countries, anyone who knowingly facilitates criminal activity is also considered to be a criminal. It’s as simple as that! Is it any wonder that buyers are staying away and this business is now going down the toilet? The full ugly story at 
 
http://www.auctionbytes.com/forum/phpBB/viewtopic.php?p=6502877 
 
Posted @ Friday, January 15, 2010 1:02 PM by Philip Cohen
Ebay's major problem is the numbers games. They do need to protect buyers, but they have to allow more room for unreasonable buyers in the feedback standings. I'm also for Feedback Arbitration services where a seller can have bad feedback removed that is obviously bogus feedback. I know Ebay doesn't have the manpower to do this by themselves but private companies authroize by Ebay can do this. Bottom line they need to protect their good buyers and their good sellers. 
 
 
 
www.spacestationvideogames.com
Posted @ Friday, January 22, 2010 12:30 PM by Space Station Video Games
this reasoning is simple if you are an elite that hasnt figured out there is a walmart in every town. These idiots have decided they want to be walmart. 
 
Posted @ Wednesday, February 10, 2010 1:30 AM by margret
I think the Top-rated thing was created simply to knock off a huge number of seller from receiving discounts. period. There are plenty of morons on eBay who get excited about pulling that wagon while they run for eBay's unattainable carrot on that stick in front of them...even where it can be obtained, it is lost and gives ebay more money when you fail again. I make about $3000 a month on ebay selling high value items only. To make their minimum number of sales I would have to sell $100,000 a month or 1.2 Million a year. Ive been doing this for years with a very trusted customer base and now today, yes, I am just a dirtbag according to ebay. Ebay has forever LOST my loyalty which they had completely. Your article is great. What we need a class-action lawsuit against this activity by eBay which is clearly criminal racketeering and violative of number of other federal laws. Where are the lawyers? SEND US MASS MAILINGS AND WE WILL ALL JOIN IN A CLASS-ACTION AGAINST EBAY!
Posted @ Friday, September 03, 2010 7:58 PM by SickofEbay
eBay’s many problems are hardly worth discussing any more. Clearly, the headless turkeys have taken over the eBay farmyard and in particular since the sociopath, John Donahoe, has been given a key to the larger “disabled” cubicle in the executive wash room, eBay has every quarter, in relative terms, been flushed further and further down the toilet. 
 
 
 
Since April Fools Day (how apt!) and the dumping of “store” items into core, eBay’s new Utah data center appears to have been effectively crippled or, if it is functioning as planned, it’s a very strange plan. Regardless, it would appear that for many users the eBay whale is high and dry on a beach somewhere, has died, and is now starting to stink.  
 
 
 
How can an established, publicly listed, commercial entity supposedly make so much money yet never pay stockholders a dividend? It appears that the only people presently making any money out of eBay are the senior managing executives, and even they have been recently selling eBay stock: the Chief Headless Turkey, Donahoe, is selling every month. 
 
 
 
Shill Bidding on eBay: Case Study #4 
 
This latest study demonstrates eBay’s current utter desperation for revenue and, once again, eBay’s effective aiding and abetting of this criminal activity, at 
 
<url>http://forums.auctionbytes.com/vbulletin/showthread.php?t=23540</url> 
 
 
 
eBay/PayPal/Donahoe: Dead Men Walking. 
 
Posted @ Friday, September 03, 2010 9:09 PM by Philip Cohen
AMEN 
 
I'm a 10+ year Powerseller (OH WAIT!) I can't USE that term anymore, damn! er uh seller... 
 
with 10,000+ and 100% positive feedback rating and 4.9 4.9 4.9 4.8 DSR's but I'm STILL NOT a Top rated seller. 
 
WTF? 
 
I know the answer to the question and damn eBay pisses me off. 
 
I hate eBay!! 
Posted @ Monday, September 06, 2010 5:59 PM by MARK
Wow I've just read all the above items and I'm glad to hear its not just me that can't get to grips with TSR's.  
 
I used to be a TSR and lost my status due to a couple of neutral feedbacks.  
 
They were moaning about the product and not my service, postage E.T.C ... but its me that's been shafted and have lost the 20% discount which lets face it is a welcome site when times are difficult. 
 
Spinsecure Outdoor TapLock Tap Lock Security  
Posted @ Wednesday, September 08, 2010 1:57 PM by Tim
I have been losing money on ebay ever since they changed the eBay store structure. The lies that they tell to hype their new fees are disgusting and border on criminal. There is NO WAY POSSIBLE that the NEW FEE of 20 cents per listing is LESS EXPENSIVE then 3- 5 cents!!! and I resent their inference that we would not understand the difference once our TOTAL monthly invoice doubled or tripled!!! I had to delete a couple hundred listings because it was not financially viable to have them rotate into the next month. They take most of our profit now and I HATE EBAY/ I used to recommend the site to others... not any more and I am changing over to other sites as quickly as I can. I HATE EBAY AND THEIR CAPITALISTIC GREED!!! Sellers made them what they are - and they just screwed us to the hilt with the DSR's !! It is an abusive and defeating experience to be an ebay seller. They have turned the tables on us and made the buyers the elite! amazing stupidity!.  
 
Oh and BTW - isn't if just a pleasant and rewarding experience to try and speak to someone in another country and have to explain a situation at least FIVE TIMES only to end up HANGING UP because of the frustration of trying to deal with people reading a manual 'verbatim response'' WHAT A CHEAP TRICK THEY PULLED WITH THAT ONE! No customer service on ebay or paypal - because no one understands the questions! I HATE EBAY AND PAYPAL ... but then, they are one and the same aren't they!!! 
 
I HATE EBAY !!!
Posted @ Friday, September 10, 2010 1:37 AM by DISGUSTED WITH THE EBAY CEO THEIFS
Ebay is being corrupted by dishonest Buyers and Sellers taking it out on Small Sellers trying to make a living in small scale sales. Sellers do not have a say in leaving appropriate feedback for a dishonest buyer or a non-smooth transaction with a buyer or communication with the dishonest buyers who are looking for something for nothing. The Feedback and Seller Dashboard is being used to get rid of the small scale sellers on ebay. Ebay is filled with dishonesty and Ebay allows Character Defamation that would not be allowed in Courts to be written on Feedback left for others and Ebay is not willing to remove such unnecessary feedback that should not be left. I have had people tell me I am rude, I am not; crazy, I am not; Fal language and name calling should not be allowed by Ebay. Since when did ebay get to be a feedback attack mechanism vs. auction based site. I feel that ebay only wants Power Sellers, huge quantity sellers and wants to outs the little guys. Ebay is getting so frustrating and aggravating to try and sell on. I am upset selling on ebay because of all the dishonest feedback that ebay allows from dishonest buyers seeking something for nothing. I buy all my items on ebay from other sellers and re-sale them on ebay on a small scale. I do not know any wholesalers and not trying to become a millionaire on ebay. I sell enough and buy more than I sell. I feel that ebay wins both ways with my buying and selling on ebay. Ebay is on the verge of loosing me as a Seller and even Huge Buyer on ebay because of them allowing all the dishonest buyers leaving untruthful feedback. When you have many happy customers or buyers for the same item and then you get this one that decides to leave negative or neutral feedback on the same item all of which are NEW and unopened packages as you would buy at any retail location it upsets and ruins your seller worthiness and Seller Dashboard. This is not right in the manner in which EBAY has things setup with the content of feedback or the Seller Dashboard. Power Sellers are Sellers who sell on a large scale. Ebay is looking for quantity over quality when you Power Sell on Ebay. Ebay is making me feel like a non-worthy member of Ebay. I am as ethical a person as there is, nothing but the truth comes from me, even when the truth hurts..whatever it still is the truth...not with the last three buyers that have left me negative and neutral feedback and Ebay is not willing to correct the feedback. I have never left any fal language in a message, called someone crazy; but I have said that some peoples actions are ridiculous. I feel that Ebay is trying to get away from becoming an auction site and being a BUY IT NOW Site that offers all it's buyers free shipping. I can not offer my buyers free shipping and more people that come to Ebay are looking for the bidding and buying of items than BUY IT NOW. I myself do not even look at the BUY IT NOW ITEMS. I bid and buy all my items or 99.9%, unless a Seller wants to setup a BUY IT NOW for items I sell. I am Seller: wildbirdie49 on Ebay come over and look at my items.
Posted @ Tuesday, September 14, 2010 11:50 PM by Bonnie
Does anyone have a way to get in touch with Mr. Donahue at Ebay? Ebay Corporates are under such tight wraps that they do not have a number for the Corporate Office of Ebay or for Mr. Donahue's Office. I would like a Phone Number for the Corporate Office of Ebay, if someone has one. Please e-mail me, wildbirdie77@yahoo.com and put in subject line Ebay Corp.#. Thanks.
Posted @ Tuesday, September 14, 2010 11:58 PM by Bonnie
What goes around will come around.Someone with business guts and capital is setting waiting for the solid start of the up turn in the economy .To launch a new auction set to finish of e-bay.Why fight e-bay when they are doing a great job of run them self s out of business and in to bankruptcy.If you got e-bay stock sell it, as fast as you can.It will not be long.E-bay is the best mismanage company around.
Posted @ Friday, September 17, 2010 11:00 PM by Bill Missar
I have been on Ebay for over 10 years, it use to be fun, sure every one has a problem now and then, especially when you are new but since Donahoe took over in 08 it has been a nightmare, change after change, new policies that only a lunatic could conceive like attacking the very base that pays you, the sellers. 
Ebay and Donahoe forgot, the sellers pay Ebay, the sellers are the customer not the buyers. Buyers are important, they are the Sellers customer, no Ebays and they do not pay Ebay a dime on a listing.  
Ebay also owns and operates the Paypal system and only seller pay into this system, buyers pay nothing, it is free to them. 
 
Donahoe and his hinchmen with their new policies have ruined Ebay, it has raised rates, especially on small items, totaled out the feedback system it is a joke now, ruined the buyer and seller relationships by saying buyers can not do any wrong and setting up an unfair rating system where the seller is doomed to failure from the begining. 
I have over 2000 feedback from the last 11 years of part time selling and have totally quit listing, it is just to much stress, little money and no sale is even remotely guaranteed to close, no pay bids are rampant and extortion and fraud linger everywhere.  
 
You have Ebay discussion forums where you can not openly express yourself with out fear of reprisal from Ebay and they have embeded Trolls there posing as buyers and sellers, you can tell who they are because they always defend Ebay and the buyers regardless of the facts involved, their attitude is if you are a seller you have no rights, none what so ever. I have never seen such a petty, crule, hateful, greedy and selfish group of people in my life as I now see as buyers on this site, in all honesty I would rather clean public toilets than to be a seller on Ebay, it has become that stressful.
Posted @ Sunday, September 26, 2010 5:35 PM by bubba
It seems to me that there are a lot of dishonest buyers from ebay and i'm so sick of it! Dont they have any morals? Ebay let them get away with it too, we have a case opened if we dont pay on time (without consulting seller) but the buyers can lie and say their items not as described or hasnt arrived in post just to get their money back! Surely its the same as not paying! They are on the wrong site, this is ebay, not freecycle!! Can anyone inform me of my rights please or do i not have any?
Posted @ Friday, October 01, 2010 4:09 PM by craftwitchdawn1
I lost ALL respect for eBay and Donahoe (DUM-A-HOLE). Just like Obama...OUT OF TOUCH and likely NEVER even sold on eBay.  
 
 
 
Was a TRS and power seller...lost all due to not enough sales. hey, I'm doing $20,000 to $35,000 now. But to get the TRS and powerseller. I need $100K plus per month?  
 
 
 
I have 4.9 and 5.0's with 100% positive feedback rating. 
 
 
 
I shredded my TRS and POWERSELLER thingy paper they mailed me to hang on the wall. 
 
 
 
I still sell, but I'm waiting for the day to THROW eBay and DUM-A-HOLE under the bus.  
 
 
 
Posted @ Wednesday, October 06, 2010 9:25 PM by Hanky Hank
Yes so true half of 1%, I am about to lose my TSR, due to one manic buyer and others they thing 'i want to cancel this transation' is a death threat so they open a case and leave shit feedback, forgetting the works 'yes I will refund' even when I dont have goods back..., one of my lovely manic buyers, I read his feedback for others, he tried to get another seller (female) to meet him in real life - she didnt so he left her shit feedback, same buyer pulled a fast one on me.. I refunded in advance, so he fecked me over anyways, he ignored my emails, opened more cases that Luton airport and was a complete lying toss in his feedback, geeze thanks, I just love ebay! Yes will be looking at other avneues, inspires one to do nicer things than stress over what fecker is next going to screw you over because their goods didnt arrive .. oh why, BECAUSE THEY WERE OUT AND ITS STILL YOUR FAULT. I wait with baited breath how many tsr are to be left once the open a case and your fecked comes into place... ill guess about ten left on the whole of ebay
Posted @ Friday, October 08, 2010 11:52 AM by waitng to see whats left aftermath of cases against TSRs begin
Meg Whitman needs to contact this Donahue. She is for jobs in california, and Donahue is for filling up his pockets. There is absolutely no common sense approach to the dsr and seller rating system when they have also instituted the Buyer Protection Program. Any Attorney would see this as an intent to oust Sellers from Ebay. Does it make logical Business Sense? How can they make money if they eat the hand that feeds them? Sellers are leaving ebay, and finding other means of income. It is a shame...they need to go back to the way it was before, and Powersellers did well. There are no powersellers anymore. The quantity of items, and quality have decreased due to the Sellers being kicked off.
Posted @ Tuesday, October 12, 2010 10:23 PM by scottyforme
Most people need to understand what eBay is and what eBay isn't. eBay is not a place to make money or to get rich. It's an auction site to sell things you no longer need to make some money, but it's not just about making money. The idea about making money on eBay came from a bunch of advertisements on television, radios and seminars full of con artists and people who promise you money when you order their books or tapes from them which is most likely a scam. Furthermore, eBay is not our sites, it's their sites and when we list anything on eBay, they're taking our money for grants through listing fees and final value fees. The biggest concern to me as a seller is that if I want to attract more buyers, I have to compete with other marketplace in the price range, but the final value fees will make it more difficult to compete with them. And having alot of feedback or becoming a top rated seller does not improve any reputation of you or your business. I would rather sell on my own website and get it into the search engine than to sell on eBay like everybody else who can sell just about anything which make eBay look like a wasteland where there are so many of the same products at the same time.
Posted @ Friday, October 15, 2010 5:48 AM by Duane
By Worried husband (WPN reader) - Wed, 10/27/2010 - 15:44  
 
Unfair discrimination to sellers/possible competition sabotage 
 
My wife has worked really hard to build up a successful ebay business in her retirement, she sells on auctions and has a shop. She charges a fair price for the goods, packages everything beautifully, measures everything and takes indepth photographs and puts detailed descriptions, and I take everything sold to the post office at 4pm each day and send by whatever method agreed with the buyer. My wife has no issue with the ebay fees other than that she is paying money and getting no support from the company.  
 
 
 
Despite this, she still gets bad feedback from some purchasers; they complain if they cannot get into an item; it is not my wife's fault that they have ordered the wrong size, she tells them to return it, gives full refunds for postage, and sometimes even sends a gift, ......but they still have the option to leave bad feedback, eg wrong size. She measures the length, but then they say it's too short or too long......what more can she do? There are some people who just do not read the descriptions properly, eg, this dress had 3/4 length sleeves measuring .. . from under arm to end of sleeve, then.........someone complains that the sleeves are too short or too long or dont look the same as the photograph. What more can she do?? 
 
 
 
Then there are the people who have a dress for the weekend, wear it and then send it back saying it is stained, or ripped, or not the right size. It is obvious it has been worn, it is brand new when sent out and has deodrant marks when returned and even smells of sweat, one was covered in red wine when returned. There is absolutely nothing that she can do, if she refuses to refund then they open a dispute, which the buyer pretty much always wins and they still have the option to leave bad feedback stars even if she returns all their money and postage. On one occasion I purchased an item from the Woollen Mill for my wife's birthday and she sold it on ebay because it wasn't to her taste and the store is a long way from where we live in Scotland. The person who bought it said it was a fake and had been worn and returned it, and left very bad feedback stating that my wife had sold a fake. My wife was so upset and she was unable to do anything about it. I took the item back to the store where I bought it and they gave me a letter of authenticity which I sent to the buyer, she never replied. 
 
 
 
I have been looking at some seller's history and have a theory that some unscrupulous sellers are buying cheaply priced items from their competitors and leaving bad star ratings, this gets rid of them and puts them at the top, I can't prove this though as ebay do not let the seller see who gives the ratings. I also wonder if ebay manipulate the star sysem in any way? How would we know as it is all anonymous? I am sure that such a 'highly thought of' multinational company would not stoop to such practices! 
 
 
 
It's time ebay realised that they need both buyers and sellers to make their business successful and if the sellers leave and all theyre left with is the big multi national stores how long do they think that they will survive? The multi nationals use ebay because of the little sellers, if they leave then the multi nationals will soon go as well and just run their own websites and ebay will die a death. 
 
 
 
I used ebay a lot in the early years of my retirement, I bought and sold all the time, specialising mainly in model cars, I would not touch it with a barge pole now. I am just so disappointed that they have absolutely no regard for sellers such as my wife who has put her heart and soul into her business and risks losing her livelihood if they do not begin to support their sellers. 
 
 
 
Of course there are some unscrupulous sellers out there, but Ebay must realise that there are also unscrupulous buyers and some who just think it amusing to leave poor feedback for a seller. Unscrupulous sellers soon get weeded out because people do not buy from them. Thousands of buyers have bought from my wife and many are regular customers. I have told her that she should bypass ebay with them and deal on the phone, but she wont do this, she is a lady of integrity. 
 
 
 
I often answer the telephone calls from some of these buyers and find some of them rude abusive and ignorant, all the seller can do is block them, but there is nothing stopping them from coming back under another name and starting a vindictive campaign. Someone telephoned and asked a question and was abusive to me because she could not understand my Scottish accent. 
 
 
 
Then you get the ones who just do not understand the system, like the lady that I drove and delivered an item to her personally that she wanted for a wedding. She was absolutely thrilled, My wife gave her a gift to compliment the item to wear at the wedding, she sent me a lovely card thanking me via my wife.............her feedback was neutral!!!!! I obviously have no idea of what the star rating was. I think she did not understand the importance of the feedback. 
 
 
 
So come on ebay get fair please!!!! Orrrrrrrr if you don't I think that someone soon is going to usurp you. 
 
 
 
It is so sad that I am unable to give my name and address, the reaon that I can't is that my wife would be scared that ebay would delete her account for critisising them. And.........she doesnt actually know I'm writing this  
 
 
 
What sort of a way is this to run a business? It's 'bully boy tactics' and intimidation. 
 
 
 
Brian 
 
 
 
reply  
 
Posted @ Wednesday, October 27, 2010 2:57 PM by Brian
eBay where do I start, so discussed with eBay and their poor management . The inmates (buyers) are running the prision. There is NO accounat ability for buyers, yet all sellers are guilty until proven inocent. The gand plan is to remove all seller discounts,increase final value fees, yet mask this by lowering listing fees. The grand plannow include yet another way to remove discounts with the encouragement of opening a dispute. A buyer can open a dipsute with only their word, no proof and eBay encourages this. I am a TRS and have been for more ths 14 months in a row, the abuse I take for buyers is monumental. Trying my best to repond within in seconds to all emails and questions to retain my 20% discount.  
 
Once eBay wakes up and understands that I will be taking my $26,000.00 per month in final value fees, after discount and using that money for Pay Per Click advertising for my web sites a s well as are many other is will be over for eBay. 
 
Which comes first eBay the seller or the buyer? You want to attract buyers but with no sellers , there will be NO buyers. 
 
Treat buyers fairly and give them the ability to rate buyers once again! That will be a good start!
Posted @ Sunday, November 21, 2010 9:55 PM by TSR on Ebay
Simple con trick to stop people getting discount from ebay. 
Buyers now open claims they have not received as 1st class recorded mail in the uk near xmas never gets online because there so busy so even the recorded items are been stolen now and i have had to do special delivery because of the amount i have had stolen previous years also the return of items i have not sent out originally have become higher order a 100 item return a can of beans ebays answer even though the buyer has lots of posves feedback with negatives in it, what can we do computer syas returned money to buyer 
ebay begins to have become a joke 
lee
Posted @ Wednesday, December 15, 2010 3:07 PM by LEE
For those of you Sellers that are complaining about the new DSR rating system, you guys totally forgot about what it takes to service to Buyers to earn Top Seller status. I've been on Ebay for more than 10 years and did mostly buying on Ebay for the last 10 years and recently just started Selling on Ebay. I've don more than 500 transaction as a Buyer and I've gotten screw by numerous Power Sellers with 99% feedback scores. Most of those so called Power Sellers don't deserved that title. I've gotten so many 'not as discribed' items from Power Sellers who just don't respond to complains after sales. I would have to file a dispute just to get my money back only to get a negative feeback from the Seller because I complained. I'm glad Ebay change their policies to make those Sellers work extra hard to earn their Top Rated seller status.
Posted @ Friday, December 24, 2010 12:35 AM by Tom
I used to sell back between 2004 and 2007, it was good, i made enough money to live on. Now i've come back in 2010 and find the "Top rated sellers" selling cd's for $3 w/ free shipping. Umm... Am i supposed to compete with these guys and still pay ebay fees and offer top notch shipping for about 1.00 profit per auction? Time to go get a job at wal-mart so i can make some real money.
Posted @ Sunday, December 26, 2010 6:28 AM by James
Actually, from every data I've seen posted on eBay about feedback, its closer to 70% of buyers DO leave feedback. I'm not sure where you got your numbers from. On the PowerSeller boards I think this has come up before and though there is some variance, 70% does seem to be the consensus with about 70-80% of those who leave feedback taking the time to also leave DSRs. 
 
That's a small detail though and your arguments were strong and reasonable.
Posted @ Tuesday, February 08, 2011 10:17 PM by World Coins
"Actually, from every data I've seen posted on eBay about feedback, its closer to 70% of buyers DO leave feedback." 
 
 
 
Well, there's your first problem... you're relying on the fox to tell you how many hens are left in the hen-house. 
 
 
 
Let's not leave out the changes by our illustrious (near bankrupt) postal service, which elminated 2 classes of international mail. That change alone closed the door on 'free trade' overseas for American sellers... quite a slap in the face considering eBay sellers kept the USPS afloat. 
 
 
 
Now, add the inability to 'neg' a buyer, final value fee increases, not enforcing "no refund/return" or "as is" conditions on buyers, and generally squeezing out the slim profit margins of sellers. 
 
 
 
Of course, the final insult to all this is PayPal 'policy'... immune to banking laws in the US, which leaves sellers vulnerable to all sorts of grift, fraud, and theft. 
 
 
 
eBay is no longer the 'deal' it once was.
Posted @ Monday, February 28, 2011 3:11 AM by CommonCents
The Paypal Buyer Protection is used by idiot/unscrupulous buyers to extort sellers under the blanket of "item not as described". Did they buy the wrong item or don't know how to use it? Just fill out the form on Paypal and they'll make it all better! Seller can't do jack... 
 
 
 
ONE bad set of DSRs from a lunatic, and you're off of top status? Just happened to me today. Don't worry -- sooner or later every powerseller will lose top status -- it's too easy to get nailed by the irrational buyers flooding eBay.  
 
 
 
Just got off the phone with eBay -- registered a complaint. Can't hurt, right? Their agent told me that selling online is risky (then why didn't I have these problems 5 years ago?), but they will be changing some policies in the next couple of months.  
 
 
 
For all those who sell items that are only sellable on eBay (ie. old car parts, specialty hardware and computer items, etc.), let's pray for a resolution. In this economy, many people need this site to get by.  
 
 
 
Posted @ Monday, March 28, 2011 9:35 PM by Jeff
I pay those bastards 41% and they still want more... 
 
The DSR rating system is a tool of extortion used by Ebay. I sell low priced items (below $9.99 each). My shipping and handling costs are around $4. A recently run calculation told me that that taking into consideration paypal and ebay listing and final value fees, they account for 41% of my total revenues(!) -measured as the value of items sold combined with S&H fees... when I add the cost of postage and package, the total transaction costs ( without the cost of inventory purchases) are 51%. Being full time occupied with the sales on ebay, I end up with the income much lower than the national average...  
 
 
I occasionally (once in three months) get low DSR for shipping from the buyer(s) who don't seem to care. This lowers my status from TRS to Above Standard for the following tree-month period (have had no negs for any of the 2500 items that I ever sold) . Now Ebay is telling me that to get rid of the threat of low DSR for shipping (that may lower the visibility of my listings and increases the final value fee paid to them), I need to reduce the S&H cost to zero. That means either to reduce my revenues by ca. 40% and profit to near null.  
 
Going their way I am being hit twice. If i compensate drop of S&H with higher price of my items, I will loose part of my buyers who will go to competitors, secondly paying higher ebay final value fees (as a percentage of total sale price). If I don't touch the item selling price, I get 40% less ( all else constant) or will have to work overtime to compensate the lower price with higher turnover, cover the shipping and packaging expenses from my pocket and do much more listing processing, shipping and packing job to get even. 
 
p.s the value of postage, packaging materials and insurance is higher than the S&H that I charge.
Posted @ Thursday, April 21, 2011 8:34 AM by tom
Ebay top-rated seller is a joke for honest buyers. When junk is sold feedback should be allowed other than only +. Do not trust Ebays top-rated. Example AKOS-EDGE sells junk. Gets + feedback / negative does not show up. Not honest at all.
Posted @ Tuesday, April 26, 2011 11:27 AM by stone
I HAVE BEEN BUYING AND SELLING ON EBAY SINCE ITS EARLY DAYS OR INCEPTION OF EBAY, AROUND 11 YEARS NOW I GUESS. NOW I SELL STRICTLY TO PAY FOR MEDICAL TREATMENTS THAT INSURANCE DOES NOT COVER WHICH IN MY CANCER RELATED CASE ARE MANY. 
 
 
 
I HAVE BEEN TRACKING A NUMBER OF CASE/INSTANCES WHERE I FEEL THAT EBAY’S DSR RATINGS, DINGING SELLERS FOR CASES FILED, AND BASICALLY EBAY’S PERSONNEL IN INVESTIGATING AND AWARDING CASES APPEAR TO BE DISCRIMINATORY AT BEST WITH DOUBLE AND TRIPLE STANDARDS OF TREATING SELLERS (DEPENDING UPON HOW BIG/SMALL THE SELLER IS) AS DETAILED BELOW. 
 
 
 
I AM UNDER THE DISTINCT IMPRESSION THAT EBAY’S CASE INVESTIGATING PERSONNEL DO NOT READ THE AUCTIONS/LISTING TAKING INTO ACCOUNT THE SELLERS TERMS AND CONDITIONS NOR DO THEY ADHERE TO SUCH LEGAL TERMS AND CONDITIONS CONTAINED IN THE SELLER’S AUCTION/LISTING SINCE THEY ARE IN 95% OF THE CASES REJECTING THE SELLERS TERMS AND CONDITIONS AND FAVORING THE BUYER REGARDLESS OF THE LISTING’S TERMS AND CONDITIONS. 
 
 
 
EBAY KEEPS SAYING THAT A BID IS A BINDING CONTRACT AND A COMMITMENT TO PURCHASE IS ALSO A BINDING CONTRACT HOWEVER WHAT ABOUT THE BINDING CONTRACT OF THE TERMS AND CONDITIONS OF A SELLER’S AUCTION/LISTING? ARE THOSE TERMS AND CONDITIONS CLEARLY STATED IN A SELLERS AUCTION/LISTING NOT BINDING ON THE SELLER, BUYER AND EBAY PERSONEL INVESTIGATING CASES AND MAKING ARBITRARY DECISIONS? THE MAJORITY OF TIME I HAVE SEEN THE OUTCOME OF CASES TO FAVOR THE BUYER RATHER THAN THE SELLER REGARDLESS OF THE TERMS AND CONDITIONS WHICH I WILL OUTLINE MY CASES BELOW 
 
 
 
I, AS I SELLER (USERID – bob-bogutsky,) HAVE BEEN LIMITED, BY NUMBER OF LISTING, QUANTITY IN LISTINGS AND BY TOTAL $ VALUE OF ITEMS LISTED BY EBAY DUE TO FACTORS MOSTLY INVOLVING THE DSR RATINGS SINCE MY FEEDBACK SCORE ONLY HAS 2 NEGATIVES BOTH OF WHICH IN MY OPINION WERE UNFAIR BUT MORE ABOUT THAT LATER. NOW I AM BANNED BY EBAY FROM SELLING COMPLETELY DUE TO A SUPPOSED NUMBER OF 1 OR 2 LEVEL DSR RATINGS NOT ALLOWED EVEN THOUGH MY AGGREGATE DSRS’S ARE 4.9, 4.9, 4.9, 4.8 – SOMETHING IS WRONG WITH THIS PICTURE.  
 
 
 
Posted @ Sunday, May 15, 2011 8:53 AM by Robert C. Bogutsky
I am a power seller 4.9 across the board and not a top rated seller under new canadaian rules now in affect well in effect may 18th 2011 but the funny thing ebay did not give me my 20% for billing cycle from 04/15/11 - 05/15/11 hmmmm seems they really need money. 
 
FED UP GOING TO EBID OR ANY OTHER SUGGESTIONS LET ME KNOW!!! last 2 monthe 20,000 in sales. I laughed when I saw the write up to help more Canadian sellers obtain top rated seller!!! How could that be possible when it dropped from 2.4 to .60 im at .61 oh by the way that just happened last month and you really have no idea who left the low dsr HEY MAYBE it was EBAY them self to keep 15% of the 800.00 I paid in final value fees. 
 
Well anyway if a class action law suit starts send me a message!!!!!
Posted @ Monday, May 16, 2011 9:59 PM by Ron Smaggus
My selling account had limitations placed on it for a WHOLE year. Why? Because a buyer bought 50 $1 items. She hadn't paid for them or responded to my emails one WHOLE month later, so I didn't ship them. Then she left me NEGATIVE feedback on ALL 50 items. After NOT paying for them. After many MANY frustrating calls to eBay, they told me that since I didn't file an unpaid item dispute, there was nothing they could do to reverse the negative feedback. So I was unable to list new items for ONE WHOLE YEAR!!! Was eBay sympathetic to the fact that this was my sole means of income. ABSOLUTELY NOT!!! So class action suit. YEAH, I'm all over that. If anybody gets the ball rolling on that, just let me know. I'll be the first to sign up. eBay needs to go down!!!
Posted @ Tuesday, May 17, 2011 9:16 AM by Jane Smith
Regardless of how John Donahoe / Scott Thompson spins it or what PayPal does, the participating retail banks, via their partners Visa/Mastercard, will ultimately rid the community of the clunky PreyPal which is in reality no more than a blood-sucking tick parasite feeding on the banks’ existing payments processing system.  
 
 
 
The simple fact is, whatever the clunky PayPal can do with regards to payments processing the retail banks themselves could, and undoubtedly ultimately will, do more effectively, efficiently and professionally. Undoubtedly, outside of the Donahoe-devastated, ever-shrinking, eBay Marketplace, PayPal will eventually be consigned to the history books.  
 
 
 
eBay’s Chief Headless Turkey is seriously delusional if he truly thinks that PayPal—outside of the ever-shrinking eBay Marketplace—will be eBay’s savior in the long term. 
 
 
 
What you should be aware of to protect yourself from PreyPal:  
 
http://forums.auctionbytes.com/vbulletin/showthread.php?p=165263  
 
 
 
What you should be aware of to protect yourself on/from the eBafia:  
 
http://forums.auctionbytes.com/vbulletin/showthread.php?t=23540  
 
 
 
Enron / eBay / PayPal / Donahoe: Dead Men Walking. 
 
Posted @ Tuesday, May 17, 2011 12:33 PM by Philip Cohen
NOT SURE IF MANY HAVE SEEN THIS INFORMATION I PASTED HERE. SEEMS THERE ARE SEVERAL LAWSUITS PENDING AND MY HOPES ARE THEY CONVERT IT TO CLASS ACTION SINCE I THINK THAT ALL LAWSUITS MUST BE FILED IN CALIFORNIA WHERE EBAY HAS THE HQ -- NOT SURE. BUT IF A CLASS ACTION RESULTS I WILL CERTAINLY HOP ON. 
 
 
 
Several sellers filed an antitrust lawsuit against eBay last week over its Detailed Seller Ratings (DSR) feedback policy instituted in 2008. The lawsuit alleges that eBay's DSR policy restrains competition between sellers within the online auctions market to the financial benefit of eBay, and it says the policy "undermines the ability of small auction sellers to compete with larger sellers." 
 
 
 
The complaints in last week's lawsuit echo those leveled against eBay in public forums ever since it introduced the new system. The lawsuit alleges eBay's DSR policy hurts small sellers, and other claims include the following:  
 
 
 
eBay's the five-star rating system is "misleading," since buyers view a rating of three as average and a rating of four as good, but eBay requires sellers to maintain a DSR average of 4.3 to freely operate on eBay;  
 
 
 
 
 
eBay's DSR policy allows malicious competitors to artificially lower an individual seller's DSR ratings anonymously;  
 
 
 
 
 
The DSR policy leaves sellers vulnerable to feedback extortion, since just a few negative DSR ratings can destroy a seller's goodwill and impose severe limitations on the seller's account, allowing unscrupulous buyers to force sellers to provide items and services "over and above what they have paid for." 
 
 
 
 
 
Rehabilitating DSR ratings is almost impossible;  
 
 
 
 
 
The categories utilized in the DSR ratings are prejudicial to small sellers.  
 
"Defendant eBay's DSR Policy is destroying the business and livelihood of many well established, small eBay auction sellers," according to the lawsuit. A link to the full complaint is found on the AuctionBytes Blog, and a description and background of the plaintiffs suing eBay are found in this AuctionBytes news article. 
 
 
 
Posted @ Tuesday, May 17, 2011 2:35 PM by Robert C. Bogutsky
I posted previous notes. I upgrade and sell Thinkpad and Ideapad Notebook Computers. Since all my auction/s/listings on eBay were terminated (117 of them)-- eBay rep told me it was not totally due to my DSR ratings of 4.9, 4.9, 4.9 and 4.8 but the number who left me 1's and 2's. Just does not make much sense with my aggregate DSR's as shown above as of 17 May. You can see them under bob-bogutsky id. Anyway I am starting to list some Thinkpads on eBid now to see how it goes. There listing methods are different of course but one can get used to them after listing a few.
Posted @ Tuesday, May 17, 2011 6:00 PM by Robert C. Bogutsky
I swear I thought no one could feel the same way I did. I agree whole heartedly. 
I have been on eBay for about 4 years now and I am a good seller.I have been told I come off a little cold, but it's worth it. I am ALL ABOUT THE Winner/Buyer! I do not make anything off of shipping, as a matter a fact, I refund people all the time, even if it's just a$1.00 or $2.00. I have over 2500 Feedback at 99.9%. I have run into my share of A-Holes and I have had 99.9% for it seems like forever. 
I am sometimes a little slow to ship, but that is stated in all of my descriptions, so Buyers should not be able to even judge on that. I always get the package to the customer in an appropriate amount of time. I think that eBay has a way, (a program) that actually decides who's items get shown and on what page, what part of the country, etc...like a lottery. 
I can only hope that some word of mouth, a little advertising and keeping my fingers crossed will bring me customers, and my actions and items will make them want to stick around. 
To me, COMMUNICATION is top priority. I keep 500 items online and I do not think it would be fair to not check my eBay email at least 2 or 3 times a day. 
I block Bidders for several reasons (and there is a definate reason why eBay allows you to block up to 5000....5000, that is some serious blocking). 
My main reason, mainly for low feedback bidders that do not know how to follow directions on how to bid they just disrespect me right off the bat. I cancel their bid, I block them. All they would of had to do is email me first, just as I asked. 
I block for bad communication skills, *snap*, just like that! 
I block for arguing with me about shipping prices. 
I do not purchase shipping labels through eBay. I wrap and take all of my packages to the Post Office myself and purchase Delivery Confirmation Slips. It is so so worth it. Winners/Buyers like being able to see how much the actual shipping was. 
Anyway, please please keep up the good work and thanks for letting me vent a little...oh at that CEO, can kiss my little German Texas patootie! 
I wish I could find a good Dropshipper to help with more bidders, isn't there someone out there that can guide me in the right direction with out it costing an arm or leg? 
perkykitty 
Posted @ Saturday, June 25, 2011 5:54 AM by Nicole Paetz
I have been a devoted HARD Working ebay seller for over 10 years maintaining a 99.9% feedback rating as a TOP RATED Seller which allowed me a 20% discount of fees until last year when ONE buyer purchased eight items I had ON SALE at a 50% discount with COMBINED Discounted shipping he complained so I refunded his money and never shipped the items. Ebay allowed this person to give me negative feedback and LOW DSR ratings which caused me to be removed as a an EBAY top rated seller and I lost my 20% discount BECAUSE OF ONE BUYER. I have complained Numerous times to NO avail. This Company and their Policies needs to be INVESTIGATED and thoroughly Investigated. My current Feedback Score Of 23,224 with a 99.7% rating which dropped from 99.9% because of ONE person is STILL NOT GOOD enough for them to reinstate my top rated seller status. 
 
I have lost an undetermined amount of money because of what they allowed ONE PERSON to do to me. A lawsuit is in order and I will be glad to participate. MY REPUTATION ON EBAY SPEAKS FOR ITSELF "Past & Present". ANYONE want to view it? Not a Problem. This is how I get treated? Trust me I have taken steps to shove it right back up their donahoes I sell on other sites, no longer listing 800-1000 items a month now it's around 200 that will be declining. Do you think they care? NOT at all.
Posted @ Sunday, June 26, 2011 11:32 AM by dennis
Top rated seller is a joke my company has had it removed because we got 0.51% 1 or 2 dsr (71 in total) in 3 months in despatch time only, from 14,000 transactions 99.9& feedback and to proove its a joke we got just 7 negative in the same period so people leave positive feeback and 1's in the rating yet sellers like argos direct keep it with just over 98% feedback its a complete con and we are leaving
Posted @ Thursday, July 07, 2011 4:59 PM by Gary John
I agree. Ebay allow buyers to do whatever they want just to keep their business, because they know that regardless of how Seller's feel about the the Feedback system, they will keep selling and eBay will keep making money off them. 
 
 
 
 
 
A buyer was three days late making his payment, then sent me a note asking me to change my shipping policy from Priorty to economy, insure the package and reimburse him the difference in shipping and handling charges. 
 
 
 
I didn't agree because I was shipping antique china, which is very fragile, and shipping economy would have the shipment hanging in limbo for too many days in transistion, making the shipment more vulnerable to damage. 
 
 
 
I could tell this buyer was going to be a problem, so I gave him the option to cancel with no hard feelings. I said to him that if he didn't agree with my decision, he can cancel. Just go through ebay and I will agree to the cancellation with no hard feelings. I gave him close to two days to decide. 
 
 
 
He obviously thought my shipping charges was too high, but felt that once he won the bidding and paid for it that gave him the right to control the shipment and get money back too. (my thoughts on the matter was that he shouldn't have bidded if he didn't agree with my shipping and handling fees and shipping policy) 
 
 
 
Wrong. 
 
 
 
So, he didn't cancel. I shipped the plates on a Friday morning and he received them on Monday morning 8a.m. Very quick shipping and receiving. 
 
 
 
He emailed me over a day later (Tuesday around 11pm) and claimed that one of the dinner plates was broken and to send him $5.00 for the plate and $4.95 reimbursement in shipping fees, which is the amount he felt I over charged him. 
 
 
 
My policy stated shipping and handling. If I have to pay for the insert and packages used for shipping, I wouldn't be able to make a profit. 
 
 
 
anyway, the buyer, offered to send me a photo of the damage plate, "if you want me to" these are his words. 
 
 
 
So I said, "yes, sent a photo of the damage plate and I will file with the Post office, since the plates were insured. 
 
 
 
He never sent proof, never asked for a refund. Even after the return policy expired, I still emailed him and offered to fix the problem by filing a claim with the post office, just email me with an attached file of the broken plate and I will take it from there.  
 
 
 
He never responded.  
 
 
 
By the way, he paid $19.99 for 8 vintage plates, two being 10 inches, an average of $2.49 per plate, a huge deal, yet he wanted me to give him $5.00 out of my pocket for the supposedly broken plate, twice the amount he paid for it, instead of sendng proof so I could file with the post office. 
 
 
 
After all I did to try to make this right with him, he left a neutral feedback stating that he received "damaged goods" "Seller complained" "Not worth arguing about" Making me look like a bad guy, hard to do business with.  
 
 
 
Now if you received damaged goods, wouldn't you ask for a refund and sent the damage goods back. Of course you would, I would too. 
 
 
 
He did neither. 
 
 
 
The buyer abused the Feedback and left me a neutral because he knew he could get away with it. 
 
 
 
Ebay dropped my rating percentage 2. points becasue of this. 
 
 
 
Inconclusion: Some buyers are opportunist and feed off other feebacks in your dashboard. If they see you just received a negative or neutral feedback, they too think they can make false claims and get away with it too.
Posted @ Tuesday, July 26, 2011 1:08 AM by Ang
we been trading on ebay for 7 years 
we have been trs for months. we went on holiday set the holidat settings as you do 
we got marked against us on despatch time  
we lost our £20% discount and our trs  
what a joke!!!! 
ebay get it together 
 
Posted @ Sunday, August 21, 2011 3:31 PM by julie
Rather than get into my personal experiences with eBay, I think there's something more important to consider. Obviously eBay has become the most risky, stressful, and hated auction site out there, but where are these posts and rants getting anyone? We are no closer now to getting a solution than we were when we lost our accounts, income, and dignity. What needs to happen is SIMPLE. We can't change eBay. Other auctions sites are too small to make any real money on. So, eBay must go. This is the BOTTOM LINE. PayPal/eBay needs to be sued by each and every one of you with a testimony to give. Protests should be organized and led by those of you with the gift to do so. Government officials need to open their mail only to find it flooded with letters by YOU expressing the disapproval of the monopoly for which eBay controls, the unethical manner in which eBay conducts business, their constant abuse of human rights, and most importantly, the fact that our ELECTED OFFICIALS have done NOTHING to alleviate the hardships this evil corporation brings on HUNDREDS OF THOUSANDS OF AMERICAN CITIZENS. Report them to ethics boards, file complaints with the Better Business Bureau and ask them why eBay has an "A" rating despite having received so many already, blog about them, tell your friends, run an add in the paper, don't buy their stock, promote and use other auctions sites, but whatever you do, don't just sit around doing nothing. If you want change, be willing to step up to home plate and swing away. With a collective effort, it is my sincere belief that this corporate giant can be dethroned once and for all. When this happens, and only then, will other auctions sites with much more promise be able to shine their lights. The POINT IS, YOU and ONLY YOU can rid us of this unjust eBay/PayPal Company in order to let alternate auctions sites compete for our affection and that of our customers. Please, let's make this happen, one person at a time.
Posted @ Saturday, September 17, 2011 11:28 PM by LegalActionBringsChange
I am amaxed at the same problems rearing their ugly heads over and over again. Ebay is certainly a buyers market. Once more I have as a seller been banned from listing because I have 7 years there, 100% feedback with great comments on service etc and 4.9 on all star ratings except postage (4.7) due to 2 marks under 3. Ironic is the fact that postage for the last 2 months has been exact or I have been out of pocket because I undercharged and scared to upset anyone. I JUST DON'T GET IT! Please anyone? tell me where to move to as I have had enough of ebay at last.
Posted @ Sunday, October 30, 2011 9:15 AM by Frustrated
I have been selling on Ebay for 10 years and until the last year or so was content with the way they operated. Now, with the TRS, they have found a way to screw most sellers. I lost my TSR status because of 3 buyers who left 1's or 2's and when I contacted them, they apologized and said they had made a mistake - but it makes no difference - I have over 1000 sales this year but because of 3 buyers who didn't think the low ratings made a difference, it cost me 20%. I checked on several TRS's and found one with over 200 negs in the last year and another with only 87 sales in the last year (how can you be a TRS with that many negs or that few sales???). I have moved most of my listings to other sites where the seller is king - I am tired of Ebay treating most sellers like dirt. If enough sellers pull off Ebay, they will have alot of buyers with nothing to buy!
Posted @ Monday, November 21, 2011 10:23 AM by HandyAndy
Have 5 itemss ending on auction and this is the last auction on eBay. This is the most stressfull thing one can do for a living ....Sell on eBay......and lose a lot of money and ship free and have buyers reeturn items because the "PAID TOO MUCH" OR "BOUGHT TOO MANY THINGS" AND never pay, then leave negative feedback to a seller because they neglected to pay for an item or ever even respond????????AND YOU CAN ONLY GIVE A BUYER "POSITIVE FEEDBACK"???????????????I promise you if enough of you sellers respond there is an attorney in Houston ready to take eBay as a class action lawsuite. email me at dhaufler@hotmail.com and I will forward your intake to the attorney in Houston. I will not sell or buy on eBay ever again.
Posted @ Saturday, November 26, 2011 3:48 PM by dotsgems
Reading these comments has been so cathartic. I too detest Ebay and Paypal. My inability to post negative feedback where warranted is needless censorship--plain and simple. I no longer sell outside North America because dolts at Paypal let international buyers fleece me at will; Apparently, Ebay allows me to select international "surface" shipping from THEIR OWN drop-down menu in Turbo Lister or the Sell Your Item page where THEY state an ETA of 4 to 6 weeks, but will still allow a Buyer Dispute to be resolved in the buyer's favour BEFORE that time runs out (!). Let that insanity sink in: THEY DON'T WAIT FOR THEIR OWN STATED ETA TO END!!! On another note, popular store gift cards (IE: Best Buy, Walmart, etc.) sold on Ebay fetch well over 90% of their face value since they are like cash and a great way for buyers to swap Paypal dollars for store credit, but Ebay and Paypal capture such a HUGE chunk of that with their predatory pricing that it's preferable to shill gift cards in a Walmart parking lot instead. F*ck Ebay...except I can't afford to. I hope someone starts a "one-week, no auctions" campaign similar to "Buy Nothing Day." Many people can't afford to quit Ebay altogether, but almost everyone could take a break or reduce their activity for one full week. They would lose wicked money from that kind of protest; That would definitely get their attention. Anyway, thanks for reading this, and good luck.
Posted @ Monday, January 09, 2012 4:52 AM by David Buelow
I hate ebay as well, I have been a seller for about 2 years. I had a gal leave neg feedback because she thought her item at the cost she paid should have gotten there quicker, she paid for parcel post it takes 2 - 9 days her argument was well I feel what I paid you should have sent it priority???? 
 
I did not over charge it was a heavy computer. She left the neg before it arrived and it arrived 2 days early.  
 
I called Ebay and asked how can someone leave neg feedback across the board and the item did not arrive yet. I had emailed her and she said I was rude. I guess that was because I disagreed with her and told her she was not being fair. 
 
 
 
Anyhow the guy on the line at Ebay says let me contact and talk to her. So I wait , the next thing he does is tap me into this phone call hangs up and leaves me with this screaming maniac, it was so wild and crazy almost as if this was planned. 
 
 
 
 
 
Every time I have called Ebay about a problem ,,,seems as if in a couple days someone buys a cheap item, it gets to them on time sometimes early and they leave a good comment and the dsr for shipping and shipping costs they leave a 1 or 2,,,gee I wonder whom that was from. And I am sure sellers who compete with you do the same. So how can Ebay let a buyer leave a neg when it clearly shows it arrived on time? 
 
 
 
Once I listed an item and used in my title the color white, I changed it to Ivory because it was Ivory in color and yes I know you can not sell Ivory ,,,so I stated Ivory color , Ebay removed it, It said I could re-list it but had to read about what I was listiing and agree that I was not selling Ivory that is or was made between certain dates blah blah blah. It was not Ivory it was just the color Ivoy does not even look like Ivory. So I listed it again, Ebay removed it and gave me a low rating, then I got 3 buyers who came along ,,,gee I wonder who that was as I made 3 one hour calls to diff ebay people for help on this asking why it was removed.....Anyhow the 3 buyers all left neg in the same category for ship time even though it is clear they all arrived on time but they leave good comments so other buyers wont see this. I was sabotaged because I argued with Ebay and tried to fight for my rights and I lost my Top Rated thingy do. 
 
 
 
When you talk to the Ebay help they have your ID and will get their friends and other ebay workers to gang up on you. 
 
 
 
I THINK EBAY SELLERS SHOULD PICK A DAY EVERY MONTH AND SET THERE STORES TO VACATION OR DELETE THEIR LISTINGS OR NOT LIST EVERY 13TH DAY OF THE MONTHS ****THINK HOW MUCH THAT WOULD GET SOMEONES ATTENTION AT EBAY, OR EVEN GO FOR A WHOLE WEEK! WOW WATCH THE STOCK MARKETS THEN WOULDNT THAT BE GRAND!
Posted @ Saturday, January 21, 2012 2:05 AM by Ebay Hater
I'm not going too deep...my blood pressure won't handle that. 
But David Buelow, I'll join. And 
dhaufler > I'm in.
Posted @ Sunday, January 22, 2012 11:59 AM by Palmer Ward
The ebay top rated seller program is nothing short of a disaster, with innocent sellers being put out of business and into distress. Thanks for all the info above. Its all so true. Please help support our petition on change. org.  
 
http://www.change.org/petitions/ebay-australia-ebay-abolish-top-rated-seller-program-stop-the-drop-in-ebay-store-traffic 
 
 
 
Petition txt below;  
 
What a lovely christmas present eBay.com.au gave their loyal Powersellers. The very sellers that made them who they are today.... Read on to see how how a multinational giant behaves if allowed to.... 
 
 
 
eBay Australia has caused harm and distress to a unknown amount number of hard working & loyal Australian eBay members selling on the ebay.com.au site. eBay has harmed businesses, people and families. What is written below is almost unimaginable if committed by individuals against eachother. 
 
 
 
It seems when you are as big as eBay and a monopoly, and people are complacent, you can act as you please, and when people ask for answers, you just ignore them! 
 
 
 
Around August 22nd 2011 eBay Australia launched a Top Rated Seller Program. There were also changes made which brought overseas sellers up before Aussie sellers, and changes to search results. This resulted in a huge drop in traffic to eBay stores in my case 96%. 
 
 
 
There was no warning of this in fact, eBay continued to encourage us to sell. Considering the yearly cycle of stocking shelves for the Christmas shopping season, the drop in traffic has caused financial harm to a unknown amount of Australian Powersellers, and possibly other sellers as well. 
 
 
 
eBay Australia has caused financial, psychological, and personal distress to possibly tens of thousands of Australian sellers. Without warning and without explanation. The reasons are unknown, 
 
 
 
eBay refuse to answer my letters, emails or return reply to explain the reasons behind the sudden devestation caused to hard working Australian people. 
 
 
 
Browse the eBay forums and boards to see the people in distress! 
 
 
 
Considering the knock on effects of not being able to pay bills, stress on families, relationships, businesses, and the broader economy of starving a businesses cashflow, this is harm could very well be a crime committed against Australians, and a crime against Australian National Interest. 
 
 
 
eBay seems to think they are too big to answer or even explain what they have done. Where was the due dilegence? 
 
 
 
Surely eBay would have an idea of the impact of reducing site traffic to a trickle? Meanwhile they take their money and act as they please, unaccounted for. A monopoly for a online auction marketplace, it seems ebay thinks they can do as they like, because they are so big. We need to unite and act for change. 
 
 
 
eBay has become a business for many thousands of people, these sellers have become reliant on their eBay stores for a income. They take it seriously, work hard, and pay substantial fees to eBay and Paypal. 
 
 
 
Please help create awareness and make eBay accountable for their actions. Lets make them see they are not too big to act with morals and responsibility. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Posted @ Sunday, January 29, 2012 11:37 AM by R Raymond
It is nice to be in such good company. My seller friends who have not been afflicted by the Ebaypal disease YET, don't quite understand. I cried the last time I talked to my friend about Ebaypay & the way I am being treated. She told me she is surprised that I haven't gone to the police and turned myself in yet. Seriously, Ebaypal has made me feel like a downright loser who has no right to sell on their site. After 12 years of buying and 5 years selling, I've caught the disease - Ebay wants to avoid me like I'm contagious! 
 
I've done nothing but bend over backwards for buyers - and it only takes a few bad eggs to wreck your whole experience and turn it into a nightmarish dream - you wonder if it's really happening to you! 
 
I've had 5 people this year give me 1's and 2's in EVERY category with +FB. First, when I shipped the next day & charged exact shipping - wait - I may not have charged exact, because I could have paid out some of my own money to bump them up to priority shipping. Why then, are they ALLOWED to leave a 1 anyway? How does Ebaypal expect me to improve on that service - yep, ship overnight free!  
 
I lost my top rated 20% on a $5 item that the woman LOVED so much that she gave me all 1's! She had 5 feedback.  
 
What I've asked Ebaypay is this:  
 
Why is a new buyer with 5 feedback who can leave her OPINION regarding a purchase able to do this to a long time seller and it affects the seller for a WHOLE YEAR? They don't educate these buyers, many say they made a "mistake" and thought 1's were good. Which either makes them stupid or a liar. Either way, why are they so highly valued by Ebaypal? A whole YEAR they affect us!!! I have started asking this question every time I call Ebaypal. I believe that if you haven't sold an item, you have no clue - some of these morons have never been to the post office & actually think that we can ship the item FREE! Wonder where they got that idea? I think it was either Ebay or the fact that the Chinese auctions all ship for free and the item costs $3, so heck, if they can ship free, why can't the people in the U.S. do so?  
 
It would be funny if it weren't so damn sad. 
 
Next I lost powerseller status. WIth that I lost the ability to list free when they have free listing days. Then Paypal contacted me - I am now having my funds held until I earn status as a NEW EBAY SELLER!!!!!! Yes, I am now considered a new seller. This is when I broke down and cried. I am so frustrated! I have stuff to sell - and I am no longer motivated! 
 
Yesterday I got this email from Ebaypal: 
 
We're writing to let you know that your performance record as a seller was below the minimum performance standard required of all eBay sellers. As a result, your search placement will be lowered until your ratings improve. Also, funds from your sales may show as pending in your PayPal account and be unavailable for a period of time to allow for successful fulfillment. 
 
 
 
We know your intention is to provide great service to your customers. We want to help you improve your selling performance so you can have faster access to funds when your buyer pays, regain your position in search, and continue listing and selling on eBay without these consequences. 
 
 
 
They just keep hitting me with more news as if I've actually done something wrong, when all I did was sell to their creepy NEW EBAYPAL BUYERS who know NOTHING, don't READ DESCRIPTIONS, don't know what it means when it says to rate shipping time, as if we are the post office! AHHHH, I could go on and on, thanks for letting me vent. I do not feel better, just think it will be nice to get the boxes and packing supplies out of my house and be done with this forever. EBAYPAL, you lose me as a seller, you lose me as a buyer - and we are telling everyone we know how you are treating us.
Posted @ Wednesday, February 08, 2012 7:35 PM by Pam Ebaypal BAD SELLER
Hang on a minute folks we dont work for ebay but pay them for there services ,so who do they think they are with their cheeky attitude to sellers telling us what to do.
Posted @ Tuesday, February 21, 2012 3:09 AM by Dugitedan
I just had a buyer who was absolutely in the wrong DIDNT READ MY DESCRIPTION. I am a top rated, power seller. She gave me all #1 stars and a negative. My first ever! Ebay didnt help me at all, their response was pretty much OH WELL, IT IS THE BUYERS OPINION. When the facts were right in my listing in Bold Capital Letters. EBAY IS ALL FOR THE BUYER!
Posted @ Wednesday, March 07, 2012 3:25 PM by Michele
Wow I have been reading all the comments about eb/pp and surprised this is happening. I am also seller/buyer and have had a few disputes with ebay. I agree that the buyer is king and the seller is no more then a piece of shit to the ebay gods. 
 
But while not perfect is a box store that sells to the public any more fair ot perfect? They have to deal with {oh my word] "elected officals" 
 
I ask you whats worse ceo of eay or electect officals. I pick electect officals. 
 
1651toni
Posted @ Saturday, May 05, 2012 12:48 AM by Tony Catlender
What a load of hogwog! 60% of people don't rate! I have over 1300 ratings outstanding but have a 100% positive rating. 
 
Unfortunately, these sites are all about money. The buyer and seller don't count...unless they bring in the money. So do say buy from top rated sellers only is riduculous....and so is the person who said it!
Posted @ Tuesday, May 15, 2012 1:41 PM by Cheryl van Wyk
I am a top rated seller, and June 1st they will be taking that away from me as well as the discounts (that are none to large but do help) that go along with it. All because I am physically unable to commit to shipping every sale within 24 hours. It is quite impossible. However, my track record and DSRs show that my clients have rated me as one of ebay's best sellers, since 2003. Doesn't matter. I, too, have been harmed over those years by untrue feedback from a buyer who could not be pleased. In spite of that, I have earned this designation, and they will still strip me of it. I am angry. This is so totally wrong, and benefits nobody.
Posted @ Tuesday, May 15, 2012 2:06 PM by Tonya Weakley
I didnt read the whole article or all the comments...don't have to. I have all but stopped selling in eBay. I've HAD it with the bullshit removals of my listings because a jealous seller doesnt like my prices so he complains to eBay, who then removes the listing whether it complied or not. 
 
Then there's the part about eBay taking a cut of the shipping I charge (and have to PAY...it is NOT revenue for me ..IDIOTS). Plus, now that even if a buyer is wishy washy and changed his/her mind because of buyers' remorse..eBay ALWAYS now sides with the buyer and will steal your monet to give it back to the buyer. If they dont return the item...too BAD! 
 
EBay SUCKS now. Thank GOD for kijiji and amazon and the like. I'd MUCH rather list and sell stuff for FREE anyway. 
 
eBay has definitelu lost ME as a seller and all the money they would have continued to make from me. I AM one of those awesome sellers the idiot describes. I have about 400 feedbacks and EVERY SINGLE one of them is positive. 
 
 
 
eBay is a sinking ship and they have no one to blame except their poor treatment of their sellers. Which is odd because it is WE the sellers who pay eBay's bills. Normally companies have the good sense to know who pays them...who THEY work for. eBay has forgotten and...I have forgotten about THEM!
Posted @ Tuesday, May 15, 2012 2:15 PM by Shane
I have had so many problems with eBay lately, I have decreased my listings by 60% in the last year. This new "ship within 1 day" or lose your power seller status is absolutely unfair and was the last straw for me. EBay has created a family UNfriendly place to do business. In order for sellers to keep their seller status and DISCOUNT (more important to me) they must now ship within 1 business day. Well, for me this is absolutely unreasonable. I do not work on the weekends as I have a life and a family that likes to spend some time with me once in awhile. Since most of eBay's sales (in my category anyway) are made on the weekend there is no way for me to provide the 1 day shipping all the time. I have always put in all my listings that we ship within 72 hours of receiving payment, and until now, buyers have had no problem with that arrangement. Of course, usually we ship much sooner than that, but we have that as a buffer to cover the weekends and holidays. I believe this is just another ploy for eBay not to have to give sellers their FULL DISCOUNT that they have worked so hard for. That, on top of their ridiculous seller rules that ALWAYS favor the buyer, is just getting to be too much. I mean, sellers are not even allowed to leave truthful feedback about buyers after the sale... why can sellers not leave negative feedback? I really don't ever have any reason to, but I should be able to if necessary. Sellers are not the only dishonest people on eBay, rather the opposite I think. There are so many buyers now who know the system and have figured out how to get free items and get around all the "rules". eBay used to be fun and profitable, now it's just a pain in my patootie!
Posted @ Tuesday, May 15, 2012 2:15 PM by Che
Ebay let some nut ruin me. I was a Power Seller with over 1000+ Feedback. I made the mistake of selling to an Ebayer from Australia who goes by hapy_horus. He bought over 40 lighters from me and then tried to screw me on shipping. When I told him about it he went ballistic. He gave me a negative FB for every sale,left 2 death threats on my phone and sent me dozens of profane emails. Of course Ebay/Paypal refunded him and told him to return the items. He returned 4 packages full of scrap lighters covered in kerosene and none of the lighters I shipped to him. Then-I see him selling those lighters he claimed to have returned on his Ebay Australia site as hapy_horus and his store The Godfathers Goods(One of his death threats said he was connected with the Sicilian mafia and that he had family only 25 miles from my home who were going to kick in my door and kill me)Nice huh? Any way Ebay did not do a damn thing and then they shut me down due to excesive Paypal complaints(all by hapy_horus) Never mind my perfect record. Of course this was the fifth time a buyer got away with stealing from me-all with Ebay's blessing. I am done with Ebay that's for sure. Sellers just don't matter there. Man I will do anything you need.
Posted @ Tuesday, May 15, 2012 2:20 PM by Kelly Wittek
I used to like eBay. Now they have taken all the fun out of it with all the rule changes.I am a top rated power seller and treat all customers well. Now eBay takes a percentage of my shipping costs.I think that may be illegal and am hoping someone will file a class action lawsuit against them.So far that has not happened.Like I said,they took all the fun out of selling,I have cut my listings way down due to their excess fees and new rules. I do not like eBay at all anymore.
Posted @ Tuesday, May 15, 2012 2:22 PM by Gerald Curtis
Greedy Ebay. I'm just sick of the fact that Ebay take such a cut from the sales price as well as a listing price and then make you use Paypal as a payment option so that Paypal can take even more cash from you. 
Also,how about not being able to leave negative feedback to buyers like you used to be able to do. I get so frustrated with non paying winning bidders. GRRR!!! lol
Posted @ Tuesday, May 15, 2012 2:38 PM by Ade
That's why i don't sell on ebay anymore. I can easily give my money to someone else if that don't want it someone else will take it.There lose.I am know selling on other sites and making more. Thanks Ebay for opening my eyes to your compaction there great.
Posted @ Tuesday, May 15, 2012 2:54 PM by Rick
The top rated seller program has not been very difficult for me to adapt to and thrive under. I am a larger volume seller however so I'm able to absorb the shocks of a few rotten eggs (impossible to please buyers). I’ve also restructured my business around the “best match” search option and it has allowed me to ask a higher price for items I would not be able to otherwise. That combined with a few new contacts in China and I am thriving like never before. 2011 was marked by a 42% increase in revenue and 2012 is on pace for another large gain. (I also sell on eCrater and Bonanzle but those websites traffic pale in comparison. I do maybe 3 or 4 sales a month on those sites with all the same items for sale vs 2000+ a month on Ebay.)  
All this being said I sympathize with smaller sellers having a hard time keeping TRS status and dealing with the general BS of being a seller on Ebay today. The TRS program is definitely not fair or balanced as it does seem to favor larger sellers like me – and even then you really have to keep an extremely close eye on it and go above and beyond on everything regarding customer service. I’ve basically had to take a “the customer is never wrong I will give them whatever they seek be it justified or not” attitude in order to keep the TRS status – and it shouldn’t be that way. I have been griping about seemingly annual Ebay fee increases/policy changes since I started doing this back in October of 2000 so I understand the frustration and the sense of unimportance with which Ebay seems to regard their sellers.  
I can understand Ebay wanting to clean up their image from a buyer’s perspective. Ebay has always had reputation for being the place to go if you want to get scammed on a purchase. It’s happened to me to many times to count. But ever since the Paypal and Ebay buyer protection policies went into effect I haven’t been scammed since. So those two polices are mostly good I think and perhaps they should have left it at that? The TRS thing is pushing to far imo and they should loosen the standards a little bit so the smaller sellers can compete on a more level footing. It’s going to push away all the potential start-ups out there. Then where will Ebay be in 10 years?  
 
Revenue is up on Ebay however, and climbing. It was up 29% in Q1 2012. Perhaps their policies really are working? Who knows? I just wish there was a more balanced way to do things and not favor the buyers so heavily while still promoting a safe place for both buyers and sellers to do business. 
 
I also wish Ebay would stop making major policy and fee changes every six months. It keeps me up at night thinking about how I’ll adapt “this time”.  
 
Ebay Seller “magic-bean” 
Posted @ Tuesday, May 15, 2012 2:58 PM by magic-bean
There is no way I could ever be a TRS, not with swome of the wacky buyers. I refer to the ones who think there is nothing involed in packing and shipping, or the ones who buy a used item and even after looking at the picture think it should look more like new. Then with ebay pulling items that they say are prohibited, but according to there own rule section say they are allowed or missunderstand what an item is and how its used. As an example they pulled three dental picks (the thing the dentist uses to scrape your teeth) calling them lock pick devices, just because they were also said to be helpful in removing broken springs, in no way could they pick a lock. These pulled items get me suspended for 24 hours or if thre dump rwemoveals they restrick me for 30 days with the threat of one year. There is no recourse, no appeal as if you email them they form letter back that they reviewed it and it stands, apparently in india they have no knowledge of what is a lockpicking device or what is not.
Posted @ Tuesday, May 15, 2012 3:03 PM by lockmansladystuff
My frustrations are no different than most. But what bothers me most is that I believe the real goal is not to make buyers happy but to fill Ebay's pockets. They don't want you to pay .03 cents or .05 cents they want the .20 cents..that is the bottom line. I went from Top Seller to Dirt BAG instantly because I got complaints about shipping costs. Makes me sick because more than not I lose money on shipping. Sure, I can hike up the price of the item and then charge no shipping but to me that is truly dishonest. I guess that is what Ebay wants people to do, that or maybe they just want the seller to give away their items! 
I wish something could be done. It was great in the old days when it was a place to find great bargains and neither sellers or buyers had to pay a fortune. If a class action suit is possible I'm all in and I'd like to see PayPal go for the ride with Ebay! Oh..and by the way...those of you who mentioned Amazon.. YES...Amazon is equally as bad and believe me they don't care one teeny tiny bit if this is your livelihood they will drop you in a second like a sack of potatoes.
Posted @ Tuesday, May 15, 2012 3:05 PM by Cheryl
Unfortunately, you did not back me up on two very different purchases that were not as described and I lost too much money. NOW I will never buy anything over a certain amount because ebay did not help me when I needed it. Only response was 'canned' SHAMEFUL if I let you waste my money again.
Posted @ Tuesday, May 15, 2012 3:10 PM by brenda mcclain
Ebay has made it virtually impossible to continue to survive and exist in a rough economy-they keep finding more ways to dip into our pockets at our expense like they aren't one of the richest commodities in the stock market already. Why is there not a governing system for Ebay much like any commodity that has investors-i have invested plenty with almost zero returns from Ebay. Just when everything is changed to meet their new rules they find another way to make it more difficult for us to sell. I have a 100% fb but will lost my TRS status since i just cannot promise Free Shipping, one day turnaround and the lowest price ever. I would like to make some profit just once instead of giving all my hard earned money and time back to Ebay and their parent company PAYPAL that they now force us to use... I will be leaving soon not to return there because i just cannot continue to work for a NON PAYING EMPLOYER WITH NO BENEFITS.
Posted @ Tuesday, May 15, 2012 3:21 PM by DEB
I using ebay for years now. Buyers penelize for silly reasons. If carrier does not deliver on time or loses parcel , buyer straightway triggers bad comments. If you send unpaid strine to buyer then never expect a rational behaviour by buyer. Top rated is only good for volume sellers who sell in thousand but its killer for small business who sell in hundreds. 
 
Posted @ Tuesday, May 15, 2012 3:27 PM by Muhammad Sajid
At one time I had a website with the Prostores set up from Ebay. But with a competitor leaving bad feedback and saying I sold copies of DVD's. Which was a false statement, as the item sold was in the original container and from Sweden. However Ebay allowed no repsonses, or ability to contest this false claim, and shut me down, even closing the Paypal account holding 1900.00 for 6 months. Really a big rip off, only allows a buyer to claim any false hood and get away with it. Sucks big time.
Posted @ Tuesday, May 15, 2012 3:35 PM by C.England
Ebay is an ok place if you can sell at half the cost of an item that is shipping included!, so if you can afford this and still make a profit then ebay is for you, but that is unrealistic and its a matter of time before it becomes EbayChina since the only ones who are able to sell at this price are them, selling very low quality knock off crap. But its not all ebay's fault lets be honest here, Americans are extremely stupid, they rather pay 1 dollar for something they will bitch about and not be able to use it than $5 for something they will love and be happy with. Then they spend another $1 + $1 till they end up paying more for crap than if they had bought quality. I AM AN AMERICAN SO DON'T START W?THE RACIST BS. But we have to be honest. Its the buyers fault more than ebay's. And this wont change uneducated buyers make this site a horrible one to sell at. My earnings are over $4000 a month from amazon and only about $300 on ebay. I offer quality items below retail and not a single negative feed back or neutral in 13 years.
Posted @ Tuesday, May 15, 2012 3:42 PM by IshmelDekan
I agree with your opinion. Ive been selling for almost a year and the Ebay fees kill me when i sell something and I include these fees and profits go down and customers dont want to pay high costs. Since im just starting out Im trying to get top seller statis but it is hard and frustrating and the compitition is killing me so I dont sell much on Ebay because of that. My products sell slow if they sell at all. But I keep trying hoping to make a small business out of this but probaly will stop. I spend more time listing and paying fees than I do making profits. If anybody can help me throw me a line before I sink...Thanks
Posted @ Tuesday, May 15, 2012 4:10 PM by Tony
I haven't been selling on Ebay for that long(less than a year) so my gripe isn't with the TRS(although I am on board with the system and requirements being a bunch of crap). My issue is with a recent experience selling on Ebay. I sold an item for about $50 to a buyer in Canada. Now, the post office where I live doesn't offer delivery confirmation or tracking on international packages. However I did have to fill out a customs form which does have a tracking number on it. About 3 weeks later he opens a case saying he hadn't received his item and that he had contacted me about it(a lie which Ebay acknowledged). 
 
Now keep in mind that I have sent many items to countries with suspect postal services(Italy, Brazil, Chile, etc.) and never had an issue. Some buyers would contact me and I would ask them to be patient, they would and their item would arrive, sometimes very late, but it would arrive. 
 
This guy opens his case 3 WEEKS after I ship. Oh yeah, did I mention the guy couldn't pay on time and I granted him an extension of about 2 weeks for payment? Yeah, I went out of my way to make this guy happy. Anyway, I tell him to be patient, the week goes by and I haven't heard anything. Also I am faced with the decision of refunding his money or risking the knock on my seller rating(which would be that of an ASS). So what do I do? I refund the money and avoid the strike. 
 
Now here is the real issue. I am required to provide proof that the item was DELIVERED. How the hell can I do that without delivery confirmation available to me? I checked the customs form tracking number (and provided it to the buyer) but the last entry was it leaving the clearing house(not sure if that's what it is actually called). So I look into that and find out that foreign customs houses don't usually enter the information. 
 
So I've proved that I sent the item, but can't prove delivery. Does Ebay really think that the seller has control over what happens to the package once it is out of my hands?  
 
Further the guy doesn't even have the common courtesy to thank me for the refund. Which leaves me to believe that he currently enjoying his $50 7" E.P. and I am left feeling like my seller rating. 
 
the sad thing is anyone can do this and it's Okay with Ebay? Really. 
 
I am currently away from home due to my job for an extended period so I ended all my listings and am seriously considering not returning to Ebay once I am ready to resume online selling. 
 
And BTW, you can open your own independent store and if you accept payment via paypal buyers can do the exact same thing to you. I know of plenty of examples of that happening. 
 
You suck Ebay!
Posted @ Tuesday, May 15, 2012 4:11 PM by ChrisN
I paid thousands of $$$ to Power Sellers College to become a "Top E-bay Seller"-Now e-bay is changing all the rules and I don't know if I even want to...I think i wasted my $$$
Posted @ Tuesday, May 15, 2012 4:21 PM by Laura
I am losing money ever since eBay started basing their fees on my item cost INCLUDING the shipping charges! I sell an item that is $12.00, and it must go Priority Mail because of the length. So to ship it across the US, it may cost me $12.95 to ship it. Why am I giving eBay another few bucks because that's what it costs to ship? it's not fair to buyers closer for me to offer "FREE" shipping and mark the cost of my item up to $24.00. I accept the fact that people further away will cost me more to ship to, it averages out with the sales that I ship closer to me. But why should I have to pay eBay a percentage of my shipping charges????
Posted @ Tuesday, May 15, 2012 4:52 PM by Nancy
I do not like either Ebay or Paypal return policy of 45 days. Ebay is not a department store. It should be a fun site to buy and sell. There are buyers who are very difficult to please. They split hair. I sold a a currency bill advertised as almost uncirculated. But the buyer grades it extra super fine and returned after two weeks. Paypal will pull money from the sellers account without giving a chance to explain my position. Now I have 100 years return policy! 
In one instance someone bought an item and returned after 40 days. It doesn't matter what might be your return policy but paypal automatically gives buyer 45 days to return. This is preposterous. Only buyer has a say in the matter but sellers are the one brings most of the revenue to paypal and Ebay.
Posted @ Tuesday, May 15, 2012 5:28 PM by KRISHNA BHAGAVAN
A little piece of advise. If anyone wanting to leave ebay and find another place, please stay away from Yardsellr. They are even worse than ebay. The only thing they do different is they don't pay the seller until the buyer has received what they bought. Which means if they purchase a dropship item the seller has to pay for it first and wait and hope that the person who bought it is an honest person. Not only that. They allow the buyers to tag seller items because they think they are in the wrong catagory. My daughter had a shell bracelet in the jewelry, bracelet and shell catagory and someone (buyer) took it out because they decided it wasn't jewelry, or a bracelet or made of shells. My little grandson was inspired to make his own jewelry he makes out of pipe cleaners so his mom took a picture of him holding all that he made and she entered them into yardsellr. Some very nicepeople bought all of them and credited him with inspiring their own grandchildren to learn a little about creating something and selling it. That is a great thing for a kid to learn in this day and age. After his first sale some moron buyer publicly called him a little troll and he hasn't made anything since. This same buyer has done some pretty discusting things and has never peen punished for it. The powers that be think it is funny and keep letting him do what ever he wants. They also give you these photons which you use to buy things with. They will tell you that you get $5.00 just for joining but what they don't tell you is that once you receive these so called photons they start taking them back by subtracting the money you get by the second so when you wake up in the morning you have $0.00 dollars. They give it to you then they take it way. There has to be a crime in there somewhere. In order to get your prodcut seen you have to do what is called boosting. You pay 2-10 dollars to Yardsellr to make sure you item is seen. It was great for a while until one day I looked at how much money I put into boosting and discovered that I put more money into boosting than I actually made. Out of all the money I wasted bosting I have made no profit. They like you to booste then depending on how much you boost the expire the listing so you have to go back in and and relist and reboost if you want. They get you coming and going. You boost your prodoct, the buyer pays their fee, then it all starts again. They get paid by the seller and the buyer and the give the buyer the run of the whole place. People are harrased, insulted, cheated and lied to. When you complain all you get is "Yeah we wish they wouldn't do that too". So do you think they do anything? No, all buyers have power no matter what they all have the power. There is no such thing protection for the seller. If you go to Yardsellr, Seller beware.
Posted @ Tuesday, May 15, 2012 5:30 PM by Toni Rydman
I have experienced all of the above. I am not TRS, but I do have power seller status (whoopie). Besides all of the above issues that I agree with, I'm frustrated that as sellers we cannot leave negative feedback any longer. I had a woman purchase from me, refused to pay and checking her feedback, had done it to someone else as well. She got a feedback, but it came up positive because the seller had no choice. They left a negative remark as well. I left nothing because I didn't want her marked positive. Also, when I'm left a negative for something beyond my control, I left an explanation under the feedback as "buyer did not communicate an issue", I was knocked down to moderate in compliance. We get dinged as sellers but have no way to warn others of the few dirtbags out there ruining our reputation as honest and professional sellers!
Posted @ Tuesday, May 15, 2012 5:54 PM by Veronica
The top rated seller program has not been very difficult for me to adapt to and thrive under. I am a larger volume seller however so I'm able to absorb the shocks of a few rotten eggs (impossible to please buyers). I’ve also restructured my business around the “best match” search option and it has allowed me to ask a higher price for items I would not be able to otherwise. That combined with a few new contacts in China and I am thriving like never before. 2011 was marked by a 42% increase in revenue and 2012 is on pace for another large gain. (I also sell on eCrater and Bonanzle but those websites traffic pale in comparison. I do maybe 3 or 4 sales a month on those sites with all the same items for sale vs 2000+ a month on Ebay.)  
All this being said I sympathize with smaller sellers having a hard time keeping TRS status and dealing with the general BS of being a seller on Ebay today. The TRS program is definitely not fair or balanced as it does seem to favor larger sellers like me – and even then you really have to keep an extremely close eye on it and go above and beyond on everything regarding customer service. I’ve basically had to take a “the customer is never wrong I will give them whatever they seek be it justified or not” attitude in order to keep the TRS status – and it shouldn’t be that way. I have been griping about seemingly annual Ebay fee increases/policy changes since I started doing this back in October of 2000 so I understand the frustration and the sense of unimportance with which Ebay seems to regard their sellers.  
I can understand Ebay wanting to clean up their image from a buyer’s perspective. Ebay has always had reputation for being the place to go if you want to get scammed on a purchase. It’s happened to me to many times to count. But ever since the Paypal and Ebay buyer protection policies went into effect I haven’t been scammed since. So those two polices are mostly good I think and perhaps they should have left it at that? The TRS thing is pushing to far imo and they should loosen the standards a little bit so the smaller sellers can compete on a more level footing. It’s going to push away all the potential start-ups out there. Then where will Ebay be in 10 years?  
 
Revenue is up on Ebay however, and climbing. It was up 29% in Q1 2012. Perhaps their policies really are working? Who knows? I just wish there was a more balanced way to do things and not favor the buyers so heavily while still promoting a safe place for both buyers and sellers to do business. 
 
I also wish Ebay would stop making major policy and fee changes every six months. It keeps me up at night thinking about how I’ll adapt “this time”.  
 
Ebay Seller “magic-bean” 
Posted @ Tuesday, May 15, 2012 5:58 PM by Brian Yourdan
I lost money and got my account suspended because of Ebays policys. 
Ebay always agrees with the buyers I have always tried to be fair with my customers,but some know that ebay is always on there side anyway.why not get it free. It's easy on ebay!
Posted @ Tuesday, May 15, 2012 6:16 PM by Roy Hodges
I departed ebay close to a year ago when I discovered that their policy is not fair. I voted with my feet already.
Posted @ Tuesday, May 15, 2012 7:12 PM by Kent Griffith
I have been an eBay seller for over ten years. I am a top rated power seller and have been for about two years.  
 
eBay recently changed their policy about refunds. I do not accept returns but if a customer is unhappy with their purchase, of course, I either replace or refund their money but it rarely happens and usually the customer just changed their mind. 
 
The change date for this policy is June 1, 2012. I had not updated my returns policy to a 14 day money back. I received what I felt was a threatening letter from eBay. My items would no longer show up in the search if I did not change all of my listings to a 14 day refund. 
 
I am moving my store to Facebook. I have a business page and just opened the store on my page and am listing my items as fast as I can. Meanwhile, I also started an ad campaign with Facebook with a budget of $60.00 a month. I am so impressed with this Facebook ad! I have had a lot of results and now can interact with my customers. 
 
I did comply with the new eBay policy for now but soon they can kiss my ass. I am so tired of being dictated to and if I don't do what I say, they won't let anyone see my products.  
 
 
 
Posted @ Tuesday, May 15, 2012 10:00 PM by Esha Gayle
Well, I want to tell you, that e bay does everything possible to kill top rated seller status, in order to save or not pay 20% discount.. I have a perfect record, but some morons buyers left me less than 2 stars rating on the shipping fees. I am not charging excessive shipping fees. I charge $4.99 to $5.99 for priority small flat rate box with insurance. Mind you ebay stills 11% on shipping fees. that means I have to subsidize it. If some one thinks it is an excessive fee, they should go and examine their heads. I believe, when shipping fees are stated, buyer should not buy an item if they do not like the shipping fees. If they bought it, they should not be given an opportunity, to to knock sellers rating from being a top rated seller. It is equivalent going to restaurant and reading menu , looking at the prices, ordering an an item and then , after finish eating refusing to pay, stating that price of the dish was not to their liking.. E bay does not want to do anything about it. I believe, in honest description of an item, speed of shipping, communications with a buyer but not in rating disclosed shipping fees that you displayed honestly. Another thing they should not charge %11 on shipping fees if it it what post office charges. if it cost $11 for flat rate priority medium box, and and one charges , charge $25 ebay should charge 11% above post office fees but nit on the post office fees.. every time i call them, hey just tell me we can not do anything about it. Moreover, when buyers do not pay, it takes minimum 8 days to re list an item. it is too long. It should be max 48 hours. If some one responsible buyer they will pay fast. that is what I do when i buy, or i do no buy. E bay treats buyers like babies and sellers like slaves.. SCREW EBAY.. LET US BOYCOTT IT TOGETHER
Posted @ Wednesday, May 16, 2012 12:49 AM by I,S.
E-Bay takes with every turn and never gives back. Look back on the history they have always been (fee bay). Do some advisements through my blogs but will never sell directly as a seller again.  
 
 
 
They won't listen until you stop letting them have your money!!!!!
Posted @ Wednesday, May 16, 2012 2:38 AM by Golden1Stop
I am a new seller and it almost seems as though I should just begin somewhere else or post on multiple sources, such as yahoo or auctionfire or amazon so I actually have a chance to make a profit.
Posted @ Wednesday, May 16, 2012 7:36 AM by D Davis
I recently had a bad experience with e-bay. I have been buying on ebay for the past 12+ years and started to sell on a regular basis over the past 6 weeks. What a nightmare it has become! I sold a used item and it was documented as used and multiple photo's listed. It was purchased and then used by the buyer. The buyer then requested a full refund even after the time frame to contact me with concerns had expired. He claims the product was not as described (it was) he returned the item to me damaged and broken and demanded a refund in full! Sorry, read the description, know the length of time to respond and don't damage the merchandise and expect a refund! Of course it escalated to ebay and they ruled in favor of the buyer! WHAT WAS THIS ABOUT? He clearly violated the terms of the purchase by requesting a refund after the stated date, returned the item damaged and still gets his money back. He had a red flag warning by his name but of course, ebay won't tell the seller exactly why it's there. I will never buy or sell on ebay again! There is no protection for honest sellers and their "rules" favor the dishonest buyer! Ebay sucks!
Posted @ Wednesday, May 16, 2012 10:09 AM by Paulee
All the while the weasel bugger eating moron of FACEBOOK is screwing every one out of $600 million in taxes he is not paying by changing his citizenship.
Posted @ Wednesday, May 16, 2012 1:04 PM by George Ewart
While selling goods is my only way of income, i've been running into sellers who 'demand' I pay them for buying something they broke themselves and 'threaten' to give me negative feedback. I only have 500 feedback (100/year or so) and received two negatives within a two month time period, unable to give them any form of negative feedback or warning on their unfair methods for future buyers. 
 
Why should I LOSE out money when I did my job perfectly and I always work towards 100%? Ebay did NOTHING to help!
Posted @ Wednesday, May 16, 2012 1:36 PM by Lugia
Ebay has figured another way to take a bigger share of the pie! I drop ship large truck related items on Ebay. Most of my sells ship within 24 to 36 hours, but I dont get the tracking number for another 12 to 24 hours after that. I am giving my customers great service, but no more 20% final value fee saving for me!  
 
I have been selling on Ebay for about 10 years and I have never had Ebay side with me in a dispute. 
 
It is time Ebay sellers join together an form the Ebay Sellers of the World Union!
Posted @ Wednesday, May 16, 2012 4:22 PM by Dennis Peace
I've been a ebay seller for 10+ yrs and just sell things around the house when it gets cluttered with junk. A few months ago I found out that Paypal was going to hold my funds back for 21 days because they say I'm a risk! I'm a 100% feedback, but not sure aboutthe TSR stuff, haven't been on my account in a while. I know the minute I received my funds from Paypal I immediately closed my account. I do all my trading now on Wensy. There are NO FEES. The only they don't do is handle you payment transactions. I just have my buyer send checks or money orders, until I can get a good reliable debit/credit company. Check it out. If we move enough people away from Ebay and Paypal, that should shut them down for good. Good Bye to bad Rubish.
Posted @ Wednesday, May 16, 2012 4:22 PM by Natalie
I sold on EBay for several years, but because of all the stupid rules , I have stopped. They freeze your account if you sell something, because you haven't sold much lately. 
They SUCK !!!!!!
Posted @ Thursday, May 17, 2012 7:31 PM by Charles
For 1 year plus I have been selling cookwares on Ebay, it has gotten so bad over the past few weeks that even with Ebay's free Auction listings and very low price I fail to generate (absolutly) any sales. I am looking for a way out of ebay. If anyone has any idea please let me know.
Posted @ Saturday, May 19, 2012 1:00 AM by E Thomas
I have used Ebay for 12 years now and at first it was fun and I really enjoyed it but now ..... I had a couple of negatice feedbacks from idiots who don't even know how the post office works and, of course, it was all my fault. Support from Ebay - don't be stupid. They only support the idiots who can't be bothered to do things properly. As a result I have noew closed my account. I never sold that much, just stuff from around the house that I didn't want any more, so it was never a business just for fun but how much stress can one person take. 
 
 
 
Ebay you are the pits - useless and very, very unhelpful to the people who, lets face it, keep you going. Is the sellers don't keep listing then nobody can buy can they!! 
 
 
 
Think about what you are doing and get your act together before there is nobody left.
Posted @ Sunday, May 20, 2012 8:23 AM by Sue Young
I've been pretty INACTIVE for over a year, but am ready to get busy again. I echo most all of these above comments. I've known all along that the ebay policies benefit ebay and none of us, but didn't know of any alternatives. Instead of complaining to the world, I'd like to go somewhere else. Anybody out there have a good suggestion? I buy & sell comic books.  
 
Thanks
Posted @ Monday, May 21, 2012 9:22 PM by MrBill
I have had so many issues with ebay and all of my emails have been ignored! Come on everyone lets pull together and start a suit against them. my email is zxnightbirdxz@yahoo.com
Posted @ Wednesday, May 23, 2012 7:05 PM by Christy
Wow. It was like reading my own story multiple times over. I've started contemplating jumping ship for a while and I think this solidifies my decision.
Posted @ Tuesday, May 29, 2012 7:08 PM by Crystal
Who needs it since ebay has 'solved' the problem of high handling fees included in shipping fees, that once upon a time were not socked with a seller's fee, by charging a fee on the damn SHIPPING COST! 
 
So much for selling an engine at a low price, now ebay gets 9% of the freight charge. 
 
I still see dummies listing at 99 cents with $35.00 shipping for a camera or cellphone. A gigantic turnoff. 
 
On the other hand, I have had morons ship me large delicate PC video cards in bubble mailers! Full refunds- one by apologetic seller, one by Resolution Center. 'AS-IS'listing doesn't allow shoddy shipping.
Posted @ Sunday, July 15, 2012 2:04 PM by Irwin Mainway
Hi Folks;- 
 
Sign the petition http://signon.org/sign/john-donahoe-of-ebay?source=c.url&r_by=5133528 
 
I have read most of your worries. You have the power in your hands to teach eBay and all its entities a lesson.  
 
Demand your voice to be heard. Threaten that if they don't change their tactics, small sellers and top sellers who have been angered will not sell on eBay for a month. Imagine the impact on its revenue, share price, and paypal?
Posted @ Tuesday, July 17, 2012 11:53 PM by Nilotic Parrot
did anyone think of this? Ebay allows 1% lets call it failure in the dsr, do they take into consideration the ups has a 3% damage rate on shipping,usps has a 4% and fedex has a 7% damage rate. how can they expect ebay sellers to meet to 1% dsr?
Posted @ Saturday, August 25, 2012 2:00 PM by glenn
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